Support & Training
Our team provides efficient support on all Bathyswath product, by email, phone, and other electronic communications tools. If needed, we can temporarily take control of your PC remotely with Teamviewer application. (Click below)
Bathyswath meeting & remote support
- Download here “QuickJoin” Teamviewer application dedicated to Bathyswath meetings
- Run the application, enter the meeting-ID that was given to you and specify your name
- Close the application when the meeting is finished
Bathyswath remote support
Bathyswath team can temporarily take control of your PC remotely, for this you have to follow these steps:
- Download here “QuickSupport” Teamviewer application dedicated to Bathyswath remote support.
- Run the application and send us your ID (the password is already specified).
- Bathyswath team will then take control of your PC in order to support you.
- Close the application once the support is finished.
Technical support packages
We provide one year’s technical support with every Bathyswath sale. Clients may continue that support for a small yearly fee.
Find all video tutorials on our Vimeo page !
Bathyswath team offers a training course. This generally takes place at your location. It takes between 2 to 5 days depending on the requirements, and is a mixture of classroom training, surveying on your boat, and then processing back in the office. The idea is to get your operators working with their own equipment in their own environment.
An emphasis is placed on hands-on use of the system and software, including:
- Description of the system
- Real-time and post-processing software
- Maintenance and trouble-shooting